Refund Policy

Refund Policy

1. Policy Overview

This Refund Policy clearly defines the terms and procedures for returns and refunds for all purchases made on our website. We are committed to providing a reliable and customer-friendly shopping experience for all users. By placing an order on our website, you agree to follow the return and refund rules stated below. All transactions on the website are settled in unified USD currency.

2. Return Eligibility

We offer a flexible return window for all customers. Products can be returned within 60 days after the customer receives the package. To be eligible for a return, items must be in unused, unopened, resalable original condition, with original packaging intact. Any damaged, used, or altered products caused by customers will not be approved for return or refund.

3. Free Duty & Shipping Benefit

All orders on our website enjoy free worldwide shipping. We cover all shipping fees, customs duties, and related taxes completely. Customers will not bear any extra or hidden fees during purchase, delivery, or return procedures.

4. Refund Processing Time

Once your returned items are received, inspected, and verified to meet return standards, we will initiate your official refund process. Approved refunds will be completed within 5 to 10 business days. The fund will be returned through the original payment channel used when placing the order.

5. Partial Refund Rules

For orders with multiple items, customers can apply for partial returns and partial refunds according to actual product conditions. The refund amount will be calculated based on the unit price of the returned products. No additional handling fee will be deducted from qualified refunds.

6. Ineligible Refund Situations

Refund applications will not be accepted under the following situations: products are used, opened, damaged, or missing original packaging; products are damaged due to improper personal use or storage; return applications exceed the valid return period; orders with abnormal or malicious return behaviors.

7. Order Shipping & Delivery Standard

All orders will be shipped within 1 to 3 business days after payment confirmation. The estimated delivery period ranges from 6 to 12 business days. Delays caused by regional logistics, customs inspection, or uncontrollable factors will not affect customers’ legitimate return and refund rights within the valid period.

8. Customer Support

If you have any questions about return conditions, refund progress, application steps, and related after-sales issues, please contact our professional customer service team through the Contact Us page on our official website. We will provide professional guidance and solve your problems in a timely manner.

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