Customer Service Policy

Customer Service Policy

1. General Service Overview

We are committed to providing premium shopping experiences and reliable customer service for all customers. Dedicated to ageless beauty and mature skin makeup solutions, we adhere to standardized service rules to ensure every order is processed fairly, transparently, and efficiently. All transactions on our website are settled in USD as the unified currency.

2. Shipping & Delivery Policy

All products in our store enjoy free worldwide shipping with no shipping fees charged to customers. We take full responsibility for all applicable tariffs, customs duties, and related handling fees. Customers will not bear any additional hidden or extra costs during the entire shopping and delivery process.
All orders will be processed and shipped within 1 to 3 business days after payment confirmation. The estimated delivery time ranges from 6 to 12 business days, depending on regional logistics conditions. We strive to ensure stable and fast global delivery for every order.

3. Return & Refund Policy

We support a customer-friendly return service. Customers can apply for returns within 60 days after receiving the products. All returned products must be in unused, unopened, and original condition to qualify for review and processing.
Once your return application is received, reviewed, and approved, your refund will be processed within 5 to 10 business days. The refund will be returned via the original payment method. We strictly follow standardized review procedures to protect every customer’s shopping rights.

4. Customer Support Service

For any inquiries including product details, order status, logistics issues, return and refund consultation, and other after-sales problems, customers can get in touch with our professional support team through the Contact Us page on our official website.
Our customer service team will respond and provide professional solutions to resolve your concerns and ensure a satisfactory shopping experience.

5. Service Commitment

We always prioritize customer satisfaction and product experience. We strictly control product quality and service links, and continuously optimize service processes. We aim to deliver reliable premium mature skin makeup products and thoughtful, worry-free service for every customer who pursues timeless beauty.

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